Terms and Conditions

Effective Date: July 25, 2025

Welcome to Hair Haven & Co. (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website (the “Site”) and any purchases made through it. By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Eligibility

You must be at least 18 years of age or the legal age of majority in your jurisdiction to use this website. By using our Site, you represent that you meet this requirement and have the legal authority to enter into this agreement.

2. Product Information

Hair Haven & Co. strives to provide accurate descriptions, images, and pricing for all products. However, we do not guarantee that product descriptions, colors, pricing, or other content on the Site are 100% accurate, complete, or current. If you believe a product received does not match its description, please contact us at [insert email address].

3. Orders and Payments

  • All orders are subject to acceptance and availability.
  • Prices are listed in [USD or applicable currency] and are subject to change without notice. 
  • We accept payment via secure third-party payment gateways. By submitting payment information, you authorize us to charge the applicable amount.
  • Hair Haven & Co. reserves the right to cancel or refuse any order at our sole discretion.

4. Shipping & Delivery

  • We aim to process and ship orders within 1–3 business days.
  • Shipping timelines vary by location and shipping method selected at checkout.
  • Hair Haven & Co. is not responsible for delays due to customs, carrier errors, or circumstances beyond our control.
  • Once shipped, tracking details will be emailed to you.

5. Returns & Exchanges

Due to the personal nature of hair products and for hygiene reasons:

  • All sales are final unless the item is damaged or incorrect.
  • Requests for return or exchange must be submitted within 7 days of delivery.
  • Products must be unused, unworn, and in original packaging.
  • Refunds, if approved, are issued to the original payment method within 5–10 business days.

To initiate a return or claim, please email us at [insert email address]  with your order number and a photo of the issue.

6. Use of the Website

By using our Site, you agree:

  • Not to use the Site for any unlawful purpose.
  • Not to engage in any activity that disrupts or interferes with the Site’s functionality or servers.
  • Not to copy, reproduce, or exploit any portion of the Site without our written consent.

We reserve the right to limit or revoke your access to the Site if you violate these Terms.

7. Intellectual Property

All content on the Hair Haven & Co. website, including logos, images, product descriptions, graphics, layout, and text, is the property of Hair Haven & Co. or its content suppliers and is protected by intellectual property laws. Unauthorized use of any materials is strictly prohibited.

8. User-Generated Content

If you tag us on social media or submit reviews, you grant us the non-exclusive, royalty-free right to use, reproduce, and share this content on our Site, marketing materials, and social media platforms.

9. Promotions & Discounts

From time to time, we may offer promotions, discount codes, or special offers. These:

  • Are valid for a limited time.
  • Cannot be combined with other promotions unless explicitly stated.
  • Are non-transferable and not redeemable for cash.

10. Third-Party Links

Our Site may contain links to external websites. We do not endorse, control, or assume responsibility for the content or policies of these third-party sites. Accessing them is at your own risk.

11. Limitation of Liability

Hair Haven & Co. shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

  • The use or inability to use the Site.
  • Delays or failures in delivery.
  • Products used incorrectly or against manufacturer instructions.

Your use of our products is at your own discretion and risk.

12. Indemnification

You agree to indemnify and hold harmless Hair Haven & Co., its officers, employees, agents, and affiliates from any claims, damages, liabilities, or expenses arising out of your misuse of the Site or violation of these Terms.

13. Modifications to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect upon posting to this page. Continued use of the Site following updates constitutes your agreement to the revised Terms.

14. Governing Law

These Terms shall be governed and construed in accordance with the laws of the [Insert State/Country], without regard to its conflict of law provisions.

15. Contact Us

For any questions or concerns regarding these Terms, please contact:

Hair Haven & Co. Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]